Everett Park does not offer returns for any reason unless product is damaged or a defective print. All purchases are made to order and your order is made just for you. For a return, we require a picture of the entire mural laid out on the ground and zoomed images of any defects. Due to varying installation methods, any partially installed murals will not be refunded. For this reason, we urge you to lay our your product on the floor as soon as it arrives and inspect it before installation. We do not accept returns or exchanges for any reason after installation is started .